At Broadland Radiators we understand that equipment not working offshore often causes downtime and significant losses. So when one of our customers had an incident leading to the failure of their radiator we were happy to be able to offer a fast and effective service, far exceeding our customers’ expectations.
Snap shot of timeline of radiator repair:
Monday – call confirms radiator is back onshore and available to collect from customer site from Tuesday AM
Tuesday 8:30 – we collect.
Tuesday 9:30 – unit back in to workshop, initial test and inspection.
Tuesday 10:00 – problem areas identified, customer quickly advised of our plan to fix.
Tuesday 11:00 – radiator repaired, pressure tested, all complete.
Tuesday 11:30 – cowl repaired. Immediate return to customer offered but repaint requested.
Tuesday 12:00 – cowl painted. Allow to dry overnight.
Wednesday 08:00 – cowl fitted to radiator, radiator despatched by our own transport.
Wednesday 09:00 – radiator returned back to customer, fully repaired and pressure tested.
Radiator collected, repaired, retested, repainted and returned in a little over 24 hours (would have been 4 without the paint!)